Waldorf Auto Repair

Being down a work vehicle can be a pain for anyone, especially us as a small business. I was able to setup the initial diagnostic online and drop the vehicle off the night before. Ms. Sally, of Cottman, was very responsive and promptly reached out to me to set expectations. She made me aware of what I would be responsible for, and even went as far as to get us money back due to the Warranty’s mishap on my dedcutible. She kept me in the loop and was very very nice. They took our Van in on a Monday morning, recieved the Transmission on a Friday/Saturday, then had us back out working on Tuesday. Thanks to the enitre team at Cottman, and a very special thank you to Ms. Sally! Great customer service, and care, is a gem that we dont come across that often in the field. So, thanks for that!

Excellent customer service! Technicians are the best, my car is like brand new, they did alot of work on my car, I'm extremely happy and I highly recommend!!!

I had an awful experience with this company. Brought my car in with I believed to be apparent motor issues. I didn’t want to pay to tear the engine apart and really only wanted them to see if there was an obvious problem or just give me a quote to replace the engine. I dropped the car off a week before I took a trip out of state. By the time I was leaving for my trip they finally decided to look at my car. I informed them that I would be out of state for a week and would be looking to pick my car up after that. When I returned and reached out 2 days later they still hadn’t produced a quote to even tell me if they found the issue or tell me how much it would be to replace the motor. I was than charged a fee of $158 for a diagnostic that I left without. Never received a quote, diagnostic for the vehicle or anything. What I will say, if you have a lot of time and can afford to work on their schedule, try it out. But if you expect any type of response from them in less than 3 weeks expect to get an attitude from the “manager” and a bunch of excuses as to why they were too busy to handle your car. By far worst experience I have ever had with an auto mechanic shop. If I could give 0 stars I would.

Service is alway great. Ken and Valerie take good car if you and your vehicle.

Excellent service as usual. Through diagnostics and fair pricing.

Thus was my first time experience with Cottman Auto Care services. Even though the wait time was just a little longer than I expected, the staff at Cottman was exceptional. Thery kept me informed on my service, and were very caring. I would definitely go back and I would recommend Cottman Auto Care to others.

A great experience. An outstanding operation. Very personal,yet technical excellence. Mr. Barker is very kind. Ms. Dyson is the best in communications. The techs are the best! A true operation to be proud to take your vehicle to.