Waldorf Auto Repair

Great company. I had a hefty bill but everything was done. The gentleman behind the desk were patient and helpful. 4/9/21 Here is the latest update from my experience. I took my van back to Cottman to get a MD inspection. Guess what, yep, it fail. Just 30 plus days from getting my van totally fixed and looked over throughly with a hefty bill. The item that failed was one that they replaced. So, now here comes the blame game. Ma’am you must have gotten an alignment because they busted your rack and pinion cover ( don’t remember the correct name) No, sir I didn’t. No one has touched my van. After I got my van back the second time and it did pass inspection, however, the van rides really bad and it pulling to one side, making a weird sound on the passenger side. I’m taking it back and see what they say. I’ll keep you posted. So, here are the results. The gentleman behind the counter didn’t make me feel liked I was valued or aim to listen, but let’s move on. I was able to show proof of an alignment that was performed on my van before they did the work. So, my issue is let’s figure out if it could be something else. Well according to them it’s nothing else, “Somebody did an alignment on your van after the work was done.” Brad, the head mechanic took my van and fixed the problems. It still has a knocking sound (which wasn’t there before) but he told to to drive it some more and come back to see him. Ask for Brad, if you want work done to your vehicle with love. He took care of me and he listened. I think any company is a good company unless a problem occurs or adversity. How well do companies handle disagree or misunderstandings. That’s the real test of customer service. You decide.

I absolutely love Cottman. Ken, Bill and the team are incredible. I've been a loyal customer for years because they are simply the best. Extremely good quality service, super friendly and honest staff and a very fair price. Started with my 100 Series Land Cruiser (when the dealerships didn't know what to do) and now they service the cars for my entire family. I (again) highly recommend Cottman in Waldorf.

Cottman Transmission was the very first time, I have been to the establishment. The reception, I received was warm and friendly. The manager, I spoke to was very informative and friendly, he gave me information on my vehicle, and what to expect. Thank you.

Cottman is beyond AWESOME! They are very professional, and reliable, and their prices are very reasonable. We've tried several car repair companies within the area over several years, and no one compares to them. They really take their time in locating and resolving the issue to ensure it is fixed properly. They don’t drain your pockets and try to overcharge you. I really can't say anything negative about Cottman. They are always available when we need them, and they work diligently to fix your car for timely return. They really get to know their customers and their needs, and share in your concern. They even have a rewards program that I find useful. We will continue to take our cars to Cottman for their exceptional service. Bill, Ken and team are beyond exceptional, and we are so very thankful for their service.